IT computing technician Perform IT technical service delivery role including support of desktops, servers, and networks. Implement IT solutions both hardware and software to users in the program. Perform problem isolation and resolution for user IT issues. Implement and support Windows XP and Windows 7 desktop environment, LAN-WAN infrastructure, telephony and Blackberry technologies. Identify and isolate technical issues and initiate action as appropriate. Consult with business partners to resolve complex international IT problems and issues. . Collaborate with service providers, technical design teams, peer organizations, and customer IS focal organizations to satisfy IT requirements.
Competencies
Able to demonstrate excellent English oral and written communications skills. Able to communicate with and support teammates, customers, and suppliers in a professional manner. Able to demonstrate superior knowledge of desktop computing systems including operating systems, networks, hardware, software packages and utilities, computer control languages and commands. Able to demonstrate proficiency in the use of standard applicable computing disciplines including change, configuration, problem, performance, and operational management. Able to demonstrate the ability to analyze, select, build, assemble, test, certify, evaluate, implement, manage and maintain desktop, network and server delivery systems, subsystems, and components.
Education and Experience
Candidate should typically have 3 or more years of experience in an IT technician role.
Prefer advanced degree in Computer Science or related technical discipline, or equivalent experience. Desire technical certification.
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